HORRIBLE EXPERIENCE AT YOUR CONCERT IN KANSAS CITY, MO

I ATTENDED YOUR CONCERT AT THE SPRINT CENTER ON JAN 19TH I PURCHASED FLOOR SEATS IN SECT 4 ON THE FLOOR, ROW 22 SEATS 1 AND 2. WE ARRIVED JUST BEFORE THE OPENING ACT AND PROCEEDED TO OUR SEATS ON THE FLOOR. WE THEN WERE INFORMED THAT THEY WERE MOST LIKELY TAKEN. IN ARRIVING AT OUR SEATS WE DISCOVERED THEY WERE INDEED TAKEN, BY OTHER PEOPLE WHO PROVIDED IDENTICAL TICKET INFORMATION THAT WE WERE HOLDING. WE THEN FOUND A TICKET PERSON WHO DIRECTED US A GUEST RELATIONS WINDOW NEAR SECTION 109. WE INFORMED THERE THAT TICKETMASTER HAD OVERSOLD 350 TICKETS ON THE FLOOR AND THESE TICKETS WERE DUPLICATED AND WE NEEDED TO FILL OUT A FORM WITH OUR INFORMATION ON IT AND PROVIDE COPIES OF OUR TICKETS..WE DID SO AND WERE INFORMED AT THIS TIME THAT WE COULD GET A REFUND ON THE COST OF OUR TICKETS AND WE COULD STAY FOR THE CONCERT BUT WE HAD TO SIT IN SECT 109 OR 111. AND TAKE WHATEVER SEATS WERE AVAILABLE....WHEN WE ASKED WHY THESE SEATS WERE EMPTY WE WERE INFORMED THEY WERE BEHIND THE STAGE AND NOT AVAILABLE FOR TICKETS SALES TO BEGIN WITH. WE RELUCTANTLY WENT TO FIND SEATS IN SECT 109 AND IMMEDIATELY DISCOVERED THE REASON THESE TICKETS WERE NOT FOR SALE. THEY WERE BEHIND THE STAGE. WE COULD NOT HEAR ANY OF THE SONGS CLEARLY, THE MUSIC AND MICS WERE MUFFELD. WE SAT RIGHT BEHIND THE JUMBO TRON. SO WE COULDN'T SEE ANYTHING. KEEP IN MIND, BY THIS TIME YOUR BAND WAS ALREADY PERFORMING AND WE MISSED THE TWO OPENING ACTS PRIOR TO THIS DUE TO WAITING IN LINE AT GUEST RELATIONS. THIS WAS AN OVER ALL HORRIBLE EXPERIENCE. WE WERE COMPENSATED FOR THE COST OF THE TICKETS. BUT WE DROVE 90 MINUTES AND ALSO PAID $100 FOR HOTEL COSTS FOR THE NIGHT. I BOUGHT A BRAD PAISELY STRAW HAT EVEN AFTER ALL OF THIS FOR $30. TO BRING HOME TO MY DAUGHTER. THIS WAS BY FAR THE SINGLE WORST EXPERIENCE AT A CONCERT I HAVE EVER HAD. I AM VERY ANGRY, FRUSTRATED, AND DISAPPOINTED! THIS WAS TO BE MY FIRST EXPERIENCE SEEING BRAD PAISLEY AND WE ENDED UP LEAVING THE CONCERT EARLY!!! I WOULD LOVE A CHANCE TO SEE YOU AGAIN, BUT AS YOU CAN UNDERSTAND I AM VERY RELUCTANT IN BUYING ANYMORE CONCERT TICKETS EVER!!